by Kaged » Sun May 08, 2011 9:26 pm
We receive payments daily, and multiple payments at the same time from various members. I have no way of verifying a payment sent from you when you did not fill in any information. Your CC company certainly can work with you if you speak with the manager or someone with the ability to help. I can not refund what I can not find. If I was able to find it you would have your subscription already. I can not send you a refund simply because you say you paid.
No CC information shows on our end for your safety and security. It is done that way for a reason, it is to keep companies from having your CC # and using it fraudulently. If you do not provide the info in the purchase then we have nothing to go on. No I can not look for a payment sent from someone with no information on it during a certain time frame. We receive many just like that within the same time frame, not just one. Even If I could single it out, there is still no way of proving that the payment is from you. As mentioned, since you left the fields blank then you will need to contact your CC company for further help. You may possibly be able to contact support @ Authorize.net and ask them if they can verify your payment by your CC #, then they can possibly supply you with the actual transaction ID. We can not do this, we do not own Authorize.net or your CC. I am sorry for it to have gone this way, however you are the one that left the fields blank, be it they are required or not.
We receive multiple payments from Visa daily, there is no way for us to see if its a debit or credit card. This is all done via Authorize.net. We receive an email when a payment is accepted. That email provides us with information given from the buyer (you). That info is then used to verify that you are the owner of that purchase. If the buyer (you) provide no information and does not save the transaction ID then there is nothing left for us to verify the purchase with.
I can not honor a sale or provide refund for something you can not prove you have paid

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